Shipping policy

Shipping Policy

Last updated: October 3, 2026

At Valentino Hub, we are committed to processing and shipping your orders as quickly as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing & Dispatch

We aim to dispatch all confirmed orders within 24 hours of receiving the order and successful payment confirmation.

If we are unable to dispatch your order within 24 hours, you may contact us at care.valentionohub@gmail.com for assistance regarding the order status and available resolution.

Dispatch time may be affected by circumstances beyond our reasonable control, including payment verification, incorrect or incomplete shipping information, product availability, public holidays, or unforeseen operational issues.

2. Delivery Time

Once your order has been dispatched, it will be handed over to our shipping or courier partner for delivery.

The actual delivery time depends on your delivery location and the courier service. Estimated delivery timelines, where provided, are estimates and are not guaranteed unless expressly stated otherwise.

You will receive available tracking information after your order has been dispatched.

3. Shipping Address

Please make sure that your shipping address, phone number, and other delivery details are correct before completing your order.

Valentino Hub is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an incorrect address after placing your order, please contact us immediately at:

Email: care.valentionohub@gmail.com
Phone: +91 8000129759

We will make reasonable efforts to assist you before the order is dispatched.

4. Returns & Exchanges — 15 Days

We offer a 15-day return and exchange period from the date you receive your order.

To be eligible for a return or exchange, the item must:

Be returned within 15 days of delivery.
Be unworn and unused.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging, where applicable.
Include valid proof of purchase or order details.

Items that do not meet these conditions may not be eligible for return or exchange.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at care.valentionohub@gmail.com.

Please provide your order number and photographs or other relevant information showing the issue. We will review the request and provide an appropriate resolution.

6. Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

Personalized or customized products.
Special-order products.
Personal care or hygiene products, where applicable.
Sale or clearance items, where stated.
Gift cards.
Products that have been worn, washed, altered, damaged, or otherwise used.

7. Exchange Process

If you would like to exchange an eligible item, please contact us within 15 days of receiving your order.

Depending on product availability, we may provide an exchange for another size, color, or eligible product.

If the requested replacement is unavailable, we may provide another applicable resolution in accordance with our return and refund policy.

8. Refunds

For approved returns, refunds will generally be processed to the original payment method after the returned item has been received and inspected.

Once a refund has been initiated, the time required for the funds to appear in your account may depend on your bank or payment provider.

9. Return Shipping

Unless otherwise stated, return shipping costs may be the responsibility of the customer.

If the return is due to a damaged, defective, or incorrect item supplied by us, please contact us before returning the product so that we can provide appropriate instructions.