Privacy policy

Privacy Policy

Last updated: October 3, 2026

This Privacy Policy describes how Valentino Hub ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Business Name: Valentino Hub
GST Registration Number: 24CRJPV7881E1Z7
Registered Business Address: Plot No-36, Vastu Villa Society, Godadara Road, Mansarover Society, Godadara, Surat, Gujarat – 3950012, India.
Email: care.valentionohub@gmail.com
Phone: +91 8000129759

2. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

  • Payment-related information

  • Account login information, where applicable

We do not normally store complete credit or debit card numbers on our servers. Payment information may be processed securely by our third-party payment providers.

Device and Usage Information

When you browse our website, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Date and time of visits

  • Referring website or source

This information helps us understand how customers use our website and improve our services.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Process payments.

  • Provide order confirmations and updates.

  • Respond to customer service requests.

  • Process returns, refunds, and exchanges.

  • Maintain and manage your account.

  • Improve our website, products, and services.

  • Prevent fraud, unauthorized transactions, and other misuse.

  • Comply with applicable legal and regulatory requirements.

  • Send promotional communications where permitted by law and where you have provided appropriate consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may help us:

  • Remember items in your shopping cart.

  • Keep you signed in.

  • Remember your preferences.

  • Understand how visitors use our website.

  • Improve website performance.

  • Provide relevant marketing or advertising, where applicable.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website features.

5. Sharing Your Information

We may share your information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

  • Payment processors.

  • Shipping and delivery providers.

  • Website hosting and technology providers.

  • Customer support services.

  • Analytics and marketing service providers.

  • Professional advisers, where necessary.

  • Government authorities or law-enforcement agencies where required by applicable law.

We do not sell your personal information as a standalone product.

Service providers may only receive the information reasonably necessary to perform the services they provide to us.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

Your payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy and security practices.

We recommend reviewing the privacy policy of the payment provider used for your transaction.

7. Order and Shipping Information

To deliver your order, we may share necessary information such as your name, address, phone number, and order details with our shipping or delivery partners.

This information is used only as necessary to fulfill and deliver your order.

8. Marketing Communications

If you have provided appropriate consent, we may send you emails, SMS messages, WhatsApp messages, or other promotional communications about our products, offers, and services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us.

Transactional communications, such as order confirmations, shipping updates, and important service notifications, may still be sent when necessary to fulfill your order or provide our services.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records,